Afdhel is also a writer and thought leader on Social Media. Here's a selection of his latest articles and posts. You can also follow him on Twitter, LinkedIn and Medium.
Brand Purpose 101: Everything you wanted to know but were afraid to ask.
by Afdhel Aziz
As brands strive for differentiation, relevance and growth, a clear purpose brought to life in compelling ways is often the difference between success and failure. In this article, I try to give a comprehensive introductory guide to what brand purpose is — and highlight some watch-outs along the way.
1. What is a ‘Brand Purpose?’
The best definition I have heard is ‘a higher order reason for a brand to exist than just making a profit’. A good place to start is Simon Sinek’s work around the ‘why’ of a brand.
Knowing the deeper ‘why’ your company or brand exists provides the foundation on which to build everything else — your ‘how’ (organizational culture, brand experience) and your ‘what’ (what products or services you offer).
The clearest example I like to use is Tesla. This is Tesla’s original brand purpose:
Tesla’s mission is to accelerate the world’s transition to sustainable transport.
‘How’ they did it was by creating a culture of technology, design and innovation fueled by a gigantic ambition to move the world away from polluting fossil fuels. ‘What’ they created to do it was a series of supercool electric vehicles as well as the entire infrastructure (a network of charging stations, a massive Gigafactory to make cost-efficient batteries) to support them.
As Tesla founder Elon Musk himself put it:
“Putting in long hours for a corporation is hard. Putting in long hours for a cause is easy.”
The people who work for Tesla are galvanized by the sheer ambition behind the brand purpose of the company, which invests their work with meaning. Similarly, the customers who buy Tesla vehicles are also drawn to the deeper ‘good’ that driving a supercool electric vehicle results in: zero emissions to combat climate change, and being on the cutting edge of a clean energy revolution.
2. What is the difference between ‘Purpose’, ‘Vision’ and ‘Mission’?
One of the biggest problems when discussing this topic is that there doesn’t seem to be a commonly accepted set of terms to define ‘purpose’ and how a company then translates that purpose into action.
For the purposes of this article, here’s what I have found to be the simplest framework through which to think about the topic.
Purpose is the ‘Why’ you exist: The higher order reason for being for a brand or business than just ‘making a profit’ or ‘driving shareholder value’
Vision is ‘Where’ of where you want to get to: This is a destination of what you want the brand or business to be in the future (e.g. ‘We want to be the world’s leading provider of X by 2020').
Mission(s) are the ‘What’ of you should do to get there: These could be specific initiatives or tactics centered around product development, operational excellence, go-to-market strategies or brand communications. (‘One Purpose: Many Missions’ is a phrase that brings it to life for me)
Values are the ‘How’ you would like to behave in order to get there: What is the organizational culture of a company or an organization? And what are the qualities or behaviors it prizes: for instance, curiosity, inclusivity, diversity of thought etc.
This diagram (from Brand New Purpose) doesn’t exactly mirror my language but is close enough:
3. Purpose is the Fifth P in Marketing
To put it another way, brands have always had 4 P’s :
Product: What you make
Price: How much you sell it for
Place: Where you can buy it
Promotion: How you promote it
It is becoming apparent that without the fifth (and most foundational) P of ‘Purpose’, a brand cannot make accurate decisions about the other four. This, by the way, has also been acknowledged by Professor Philip Kotler who coined the original four P’s)
Max Lenderman, the principal at School has a great way to think about it:
‘Purpose is the New Digital.’
In other words, just like marketers had to learn to grapple with the massive implications of digital, we need to understand the profound implications of purpose which are equally transformative.
5. What are examples of some good brand Purposes?
A succinct, well-articulated brand Purpose that everyone in the company knows and believes in is crucial.
My favorite story to illustrate the power of purpose to inspire organizations is that of President John F. Kennedy who was walking around NASA in 1962 and saw a janitor carrying a broom. When he asked the man what he did, “Well, Mr. President,” the janitor responded, “I’m helping put a man on the moon.” It showed how the purpose of NASA had powerfully spread to every single person within the organization.
Here are some of my favorites, in no particular order:
Nike: “To bring inspiration and innovation to every athlete in the world. If you have a body, you are an athlete.”
Starbucks: “Our mission: to inspire and nurture the human spirit — one person, one cup and one neighborhood at a time.”
Google: “To organize the world’s information and make it universally accessible and useful.”
Coca-Cola: “To refresh the world…To inspire moments of optimism and happiness.”
Walmart: “Saving people money so they can live better.”
Zappos: “Delivering Happiness.”
Here are a few more to check out.
5. Why is Purpose important to drive business?
Having a clear and compelling brand Purpose isn’t some hippy-dippy, cosmic ideal. Here are some of the data that points to how purpose-driven companies and brands outperform their competitors on multiple levels.
Jim Stengel, the former CMO of Procter and Gamble in his book ‘Grow’ showed the results of a 10 year study of 50,000 brands and found that the ones that centered around improving people’s lives beat their category competitors by significant margins.
What’s more, it revealed that:
- the 50 highest-performing businesses are the ones driven by ‘brand ideals’ (his term for purpose)
- These 50 businesses grew three times faster than their competitors
- An investment in them would have been 400 percent more profitable than an investment in the S&P 500.
Unilever CMO Keith Weed has also publicly stated that the highest-performing brands in their portfolio (growing at twice the speed of the others) are purpose-driven brands:
In fact, he has gone so far as to say that ‘sustainability isn’t a moral issue for Unilever, its an economic issue.’ Paul Polman, Unilever’s visionary CEO has also spoken at length about the need for purpose in business.
For these companies, their “Values drive their Value.”
Here’s a great link with a collation of many different data sets that show the power of purpose in driving performance.
6. Purpose is also now crucial in attracting the best talent to your organization.
Survey after survey shows that people want to work for a company where their contributions will not only be valued — but also work for companies that have a deeper reason for being than only profit.
For instance, this Deloitte survey showed that “Millennials would prioritize the sense of purpose around people rather than growth or profit maximization.” This Gallup survey shows that Millennials “look for work that fuels their sense of purpose and makes them feel important.” And in case you think that this doesn’t apply to other generations like Boomers and Gen X then this Harvard Business Review article begs to differ.
And for Gen Z, born between 1995–2015, and the next generation to enter the workforce, “nearly 75 percent of Gen-Z respondents believe that work should have a greater meaning than just bringing home the bacon”, according to a survey by Monster. So in order to future-proof themselves for the next generations of talent, brands need to find a meaningfulness in what they do.
And if you don’t believe the surveys, just ask yourself this question: do you think you would find more meaningfulness in the work you did for a living if you knew that it had a positive impact on society?
Click here to watch Unilever CEO Paul Polman talk about how “the most important thing is that you pursue your purpose. You need to have something where you want to have an impact and that aligns with your values. It will drive your passion. People’s self-worth should not be measured by their net-worth.”
7. What are the main types of Brand Purpose?
Ex-P&G CMO Jim Stengel, in his book ‘Grow’, divided these high-performing brands into five main categories of purpose, which I find to be a useful way to think about it.
Here are the five fields:
- Eliciting Joy e.g. Coca-Cola … exists to inspire moments of happiness.
2. Enabling Connection e.g. FedEx … exists to bring peace of mind to everyday connections.
3. Inspiring Exploration e.g. Airbnb … exists to empower creative exploration and open new experiences.
4.Evoking Pride e.g. Mercedes-Benz … exists to epitomize a lifetime of achievement.
5. Impacting Society e.g. Dove … exists to celebrate every woman’s unique beauty.
To further illustrate this idea, mobile phone and telecom brands could be around ‘connecting the world and each other’ (remember Nokia’s ‘Connecting People’) while travel brands in the airline and hotel industries could be about ‘exploring new horizons’ (think AirBNB’s ‘travel like a local’).
8. What are some of the misconceptions about Brand Purpose?
One major misconception is that Purpose is that it is solely about social good initiatives, or sustainability, or CSR, or cause marketing. All of these things can be outputs of a good Brand Purpose but they are by no means the only possible ones.
A great purpose should manifest itself in everything a brand does: from product development, to customer experience, to how it should conduct its marketing.
Another misconception is that Purpose cannot change with time. Remember Tesla’s original brand purpose — ‘to accelerate the world’s transition to sustainable transport’? Here is how it was updated with one added tweak.
“Tesla’s mission is to accelerate the world’s transition to sustainable energy.”
Notice what changed? They’ve replaced the word ‘transport’ with ‘energy’. This signals Tesla’s much bigger shift from an automotive-focused company to wanting to provide your entire clean-energy ecosystem. Witness their announcements around the Tesla Powerwall (a home battery pack) or their amazing Solar Roof. Not content with taking on the major car manufacturers of the world, Tesla is also taking on all the energy companies as well.
They all add up to a complete lifestyle as evidenced by this image from their website:
Remember: One purpose. Many missions.
9. How do you discover Purpose?
Creating new brands with purpose at their heart is easy. But what if you’re a decades-old brand that has well-established attributes — but no clear brand purpose at it’s heart?
a. An ‘archaeological dig’ : A deep-dive into the history and heritage of the brand, the story of the founders, it’s reason for coming into existence in the first place.
For example, Unilever was founded by William Heskith Lever in the 1890’s who started with Sunlight Soap, which helped revolutionize hygiene in Victorian England. Here’s what he wrote down as it’s purpose:
“To make cleanliness commonplace; to lessen work for women; to foster health and contribute to personal attractiveness, that life may be more enjoyable and rewarding for the people who use our products”.
Today Unilever is a multi-billion dollar company which has it’s stated purpose “helping people to look good, feel good and get more out of life.”
b. A brand evaluation: Looking at a brand’s strengths (what you are good at) and passions (brand passion points), and their intersection with how the brand can be of service to the world.
I like this chart from Brand Language Design.
For instance: Red Bull’s purpose is ‘to revitalize mind and body’ (expressed in the form of their tagline ‘Red Bull Gives You Wings’. They are passionate about the world of action sports, and they have became really good at creating brand experiences and content that were of service to that community. The result? A company that allegedly makes more money from that content and experiences than the drink — and which has the courage to stage revolutionary marketing experiences like the Red Bull Stratos jump which brings that purpose to life.
c. Ask your employees: Finding out the stories of why they are proud to work for your company or brand often unearths the real value that they see in the work that they do.
Even if you have hundreds of thousands of employees scattered around the world, the technology exists in the form of platforms like VisionLab which allow you to collate feedback extremely quickly.
d. Ask your customers: Similarly, asking your customers (and associated stakeholders like retailers, suppliers and other partners) can help unearth valuable insights as to the distinctive, own-able higher-order purpose for your business.
By integrating these sources of research and data, a brand can uncover a compelling brand purpose which can help it future-proof itself for generations to come.
10. How do you bring Purpose to life?
The first and most important way is through company culture. If the employees do not believe and live the purpose every day, no amount of fancy marketing taglines or slogans can ever help. Remember:
“Culture is the first product of any business.”
Walmart is a great example of a brand that brings its purpose to life in clear and meaningful ways. Every employee understands the role of the company in helping its communities get access to the best possible products at the lowest prices. Here are it’s brand guidelines which bring it to life :
Thinking of the ‘product as a service’ is another great way for a brand to manifest its purpose in a way that adds value to the lives of their customers.
Under Armour is another favorite example of mine. The company’s purpose is to ‘Empower Athletes Everywhere’. In using technology to create ‘Connected Fitness’ experiences like their UA Healthbox box, they are evolving from being merely an apparel company to becoming your personal health and fitness guru.
Think about this: In a world where all your data is recorded and mapped on an Under Armour system which constantly optimizes your fitness and health, how likely are you to switch to another brand? By creating physical or digital experiences that are at the intersection of ‘useful and delightful’, a brand can add value to people’s lives and gain a degree of loyalty that no TV ad can ever achieve.
Taking money out of advertising (which people continue to universally detest) and investing it in things which improve cities is another great approach. Another favorite example is Citibank, whose purpose is ‘Enabling growth and progress.’ They made a $41 million investment over six years in sponsoring the Citibike bike sharing scheme in New York City. The result? Massive ROI on brand reach and relevancy (the bike stations are on almost every corner, and people are constantly tweeting and instagramming pictures of them), brand advocacy and consideration (double digit jumps, according to Citi’s internal research) and the chance to become that rarest of things: a verb. When you ask a New Yorker how they got somewhere, they’ll say ‘I Citi-biked it.’ How awesome is that?
Lest you think that this approach only works in developed markets, here’s another favorite example of mine from the paint brand Dulux, whose purpose is to ‘add color to people’s lives’. They believe that color means emotion: optimism, positivity, inspiration. They backed that up with the Let’s Colour project which gives neighborhoods around the world free paint to brighten up schools, carparks, and other community areas. The result? Over 1200 projects around the world in Asia, South America and Europe- and a positive impression of the brand more lasting than any short-term piece of billboard ever could.
11. How can companies find out what positive social impact they should focus on?
This is a problem that many brands have: when faced with the dizzying areas of problems a brand could work on solving, how does it chose what is best for them?
Well, for one thing, they could ask their community of employees and customers: today with the direct communication brands can have via social media and CRM, why not ask them what they want? A brand is a co-creation between the people inside the brand and outside the brand : that dialogue should drive important decisions like this.
My co-author on ‘Good is the New Cool: Market Like You Give a Damn’ (a book on purpose-driven brands and marketing), Bobby Jones and I, often discuss how we would love to see a brave brand use a platform like Change.org to ask its customer base to nominate issues close to their heart.
One of the most exciting new platforms I have seen in recent years is Goodpin, which enables a brand to empower its customers to decide where it’s social good contributions should go to- and then reward them with offers that can help drive sales in-store — a perfect way to clearly show the ROI generated by social good initiatives, not just in brand metrics, but sales as well.
Another misconception is that brands should only get involved in solving the massive problems of the world — social justice, climate change, inequality. Not true. As we said in ‘Good is the New Cool’, brands have the opportunity to solve problems from the ‘everyday to the epic’. As the UnderArmor and Citibike examples show, there are plenty of ‘everyday’ pain points that a brand can invest its resources and energy in resolving.
However, for those brands who do want to play at the ‘epic’ end of the spectrum: another triangulation I would love to see is every single Fortune 500 brand aligning themselves against the 17 UN Sustainable Development Goals (SDGs):
What particular SDG a brand aligns with would depend on the brands purpose, and how closely it aligned with its business and social goals. Imagine if McDonald’s aligned its purpose around Goal №2: Zero-hunger, transforming itself into an organization that delivered the most nutritious food at the lowest prices, in the most sustainable way? How powerful of a rallying cry would that be for its 1.7 million employees and its 68 million daily customers.
In conclusion, I believe that we are moving to a new paradigm, where purpose-driven brands will be in the best position to attract the right talent, drive their brand and business, and do a tremendous amount of good in the world. I believe that this purpose-driven approach works in every single category in every single country around the world. I believe that marketers who embrace this paradigm will find a deeper level of meaningfulness in their work and see the potential to genuinely add value to the lives of their customers. I hope this article helps in some small way to accelerate that change.
Beyond Advertising: How Brands Can Help Change the World For the Better
by Afdhel Aziz
We are living in an era when every brand is trying to find purpose — that higher order reason to exist and add value to society, beyond just making a profit. The most successful brands on the planet — Tesla, Patagonia, Ben and Jerry’s — are the ones who have seamlessly weaved positive impact into their business model.
But for the large majority of brands who are taking their first steps in bringing their purpose to life in meaningful and tangible ways, there is often an inability to go beyond declaring their stand in advertising or some sort of short-term campaign that is more about gaining PR and Social media buzz than any long-term positive social impact.
Part of the difficulty lies in the short-term nature of modern-day marketing: the average tenure of a Chief Marketing Officer is 19 months, and businesses focused on quarterly profit goals struggle with making the multi-year commitments needed in order to effect social impact on any significant level.
Part of it lies in the continued dominance of the advertising and media model as the primary channel for marketing. Despite the obvious disintegration of the model caused by ad-free streaming, ad-blocking, ad-fraud and other existential threats, it still manages to gain the lions share of dollars because of the systemic inertia caused by decades of reliance on this increasingly antiquated approach.
As Tristan Harris memorably put it, ‘Advertising is the New Coal’. Like coal, it was useful for a period of human history but we need to find a 21st-century alternative. What is the ‘clean energy’ equivalent of advertising that exists today?
The problem is also one of scale: few things on the planet give brands the scale and ease of the advertising model. Only technology and culture have the same reach, which is why brands are ploughing so much money into developing their own technology ecosystems and platforms, and partnering with content providers (witness the success of the Lego Movies which grossed $2.7 billion at the box office and caused a 25% increase in sales the following year.)
But I believe the solution lies in the inherent creativity of the advertising industry itself. There are hundreds of thousands of creative minds at work in agencies around the world, wasting their energies on creating the next four-second pre-roll ad.
What if all of this talent could be directed into solving the problems of the world instead?
What if all that energy could be re-directed into finding solutions that go beyond advertising and into the real world?
What if creatives found new ways to partner with non-profits, social entrepreneurs, governments and cities to find ways to improve our lives — and focused on ‘making an impression, not buying one’?
This could be digital experiences (like Nike+ or State Farm’s awesome Neighborhood Of Good, which connects people with volunteering opportunities close to them) or physical experiences (like the phenomenal Safe Houses for Women from Company of Design or the Citibike program in NYC). For more great ideas, check out BBC’s WorldHacks page which gives dozens of inspiring ideas from digital voices for the voiceless, to playgrounds in the street to give kids safe spaces to play.
I believe it would also solve one of the existential crises inherent in the advertising industry: the feeling that most of the work being done is trivial and meaningless, with consumers who don’t want to see it in the first place.
Look at the world with fresh eyes: there are millions of problems that brands can solve, from the everyday to the epic. Treat the world as your canvas, not the narrow medium of the digital screen. See the opportunities to enhance the lives of your brand’s customers by treating them as ‘citizens’ with a wide range of passions and interests, rather than mere ‘consumers’. And in the process, find ways about how your marketing itself (not just your product) can enhance their lives in ways that are truly transformational not just transactional.
#goodisthenewcool #conspiracyoflove #brandpurpose #leadingwithpurpose
Why Doing Good is Good Business
by Afdhel Aziz
Here’s why doing good is good business:
If your company operates sustainably, it’s more cost-efficient in the long-run — especially now that clean energy is cheaper than fossil fuels.
If your products are made from quality, ethical ingredients, people will pay more for the premium (see: organic, fair-trade, LEED-certified, B Corps).
If your factories are safe and have workers who are fairly treated and compensated, you’ll have fewer scandals and crises that distract your focus.
If your employees are fairly compensated and motivated by your higher purpose, they’ll work harder than if it was just to make a quarterly earnings target. Especially if you ensure that women are paid equal pay for equal work.
If you have a workforce that is not only diverse but truly representative of the 7 billion people on this planet, you’ll be better positioned to gain market share: true diversity is the only global growth strategy.
If your customers believe in your higher mission, and the great products you make because of it, they will not only be fiercely loyal but will become your biggest advocates — meaning you’ll spend less money in sales and marketing (see: Tesla, Patagonia, Warby Parker, Tom’s).
And if your company saves money and generates revenue because of all of these initiatives, it will attract the right class of shareholders — whether its impact investment funds or individual shareholders- who want to invest in long-term growth. In fact, socially responsible companies have consistently outperformed their competition on the S&P 500 for decades.
Doing good is good business. Don’t let anyone tell you otherwise.